Refund and Returns Policy - Memi Ruiz Fashion

Returns & Exchanges

Designed for women. Returned with care.

Thank you for choosing a piece from MEMI RUIZ FASHION DESIGN. Each garment is created with purpose, passion, and a love for powerful, free-spirited women.
If your order wasn’t quite right, here’s how to return it with ease:

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Want to return something? Follow these steps:

1. Please read and ensure you understand our returns policy below.

2. Repack your item(s) with original tags attached and return them within 14 days of receiving your order.

3. Include your name, contact details, and the reason for return (e.g. change of mind) inside the parcel.

Return to:

MEMI RUIZ FASHION DESIGN

1/3 Sincock Street

Windsor Gardens 5087

AUSTRALIA

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Returns Policy

- We accept returns within 14 days of receiving your order.
- You may choose a refund or store credit for future use.
- Items must be in original condition — unworn, unwashed, and with all tags still attached.
- Once received, all returns will be inspected before approval.
- Refunds will be processed to the original payment method whenever possible.

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Please Note:

- Return shipping costs are the responsibility of the customer and are non-refundable.
- If you received free shipping, the refund or credit will be issued minus the original shipping cost.
- MEMI RUIZ FASHION DESIGN reserves the right to reject returns that are used, soiled, scented, or damaged.
- In such cases, the item(s) will be returned to the sender at their own expense.

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Need a different size or colour?

Due to the fast-moving nature of our collections, we do not offer direct exchanges.

If you require another item, size, or colour, please place a new order online.

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Store Credit

If you choose store credit, we’ll email you a voucher code once your return has been approved.

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Still have questions?

We’re here to help: memiruiz@outlook.com.au

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